Cancellation and Refunds

How cancellation works

Cancel at any time from Billing in the dashboard; it opens the secure Stripe billing page. There is no notice period and no cancellation fee.

Your plan stays active until the end of the month or year you already paid for. Checks, emails and reports continue until then, and the subscription does not renew.

Changing your mind

Until the renewal date you can resume a cancelled plan from Billing, and nothing changes.

What happens at the end of the period

Scheduled checks, weekly emails and monthly reports stop. Your website and its history stay in your account so you can come back later, until you delete them.

Changing plans and client websites

Upgrades, downgrades and changes to the number of client websites on an Agency account are prorated by Stripe: you are credited for the unused part of the old setup and charged for the new one, and the difference appears on your next invoice.

Deleting a website or your account

Deleting a website ends its subscription immediately and permanently deletes its data. Because deletion is immediate, it does not by itself give you a refund for the rest of the period.

Refunds

Because a cancelled plan runs until the end of the paid period, we do not refund the remaining days of a month or year. We do refund in full, or credit, when we charged you by mistake, when you were charged twice, or when the Service was unavailable for a significant part of the period because of a fault on our side.

If you are a consumer in the EU, you may also have a legal right to withdraw within 14 days of buying. By starting to use the Service in that time, you ask us to begin straight away, and any refund is reduced in proportion to the service already provided.

To ask for a refund, write to hello@mazerank.com with your account email and the invoice number.